1.2. Silicon Sky shall take reasonable measures to ensure the integrity, safekeeping and confidentiality of all information submitted to or collected by Silicon Sky.
1.4. Important clauses which may limit Silicon Sky’s responsibility or involve some risk to you will be in bold. Please pay special attention to these clauses.
2. WHAT INFORMATION IS COLLECTED?
2.1. By using the Services and/or Silicon Sky’s website you agree that Silicon Sky may collect:
2.1.1. information that you may provide to Silicon Sky, or that Silicon Sky may collect from third parties while performing the Services, that is personal to you and which may be used to identify you, such as your name, identity number, physical address, email address, telephone number, bank and credit card details, age, gender (collectively, “Personal Information”); and
2.1.2. other information automatically from you, such as information about the type of browser you use, Internet Protocol (“IP”) address and the websites that you have previously visited.
3.3. If you do not agree to Silicon Sky processing your information, please do not use Silicon Sky’s website or provide Silicon Sky with your Personal Information.
3.4. You are providing your information voluntarily to Silicon Sky and are not obliged to give any of your information or any additional consent. You may also withdraw your consent at any time.
3.5. However, if you decide not to provide your information or your consent (as the case may be) or if you decide to withdraw your consent, Silicon Sky may be unable to open an account for you and/or perform its obligations in respect of the Services. Further, your access to and use of the Services may be restricted.
4. PURPOSE OF COLLECTING YOUR PERSONAL INFORMATION
4.1. Silicon Sky shall use your Personal Information only for the purposes for which it was collected or otherwise agreed with you.
4.2. Silicon Sky may collect and use your information for the purposes of:
4.2.1. communicating directly with you, for example notifying you about the Services or if Silicon Sky anticipates a service interruption;
4.2.2. providing the Services to you and complying with its obligations in respect of its contract with you;
4.2.3. managing your account;
4.2.4. billing and processing payment; and
4.2.5. personalising and improving your use of the Services and Silicon Sky’s website;
4.2.6. maintaining an on-going business relationship with you;
4.2.7. communicating directly with you;
4.2.8. its statistical data purposes;
4.2.9. audit and record keeping purposes;
4.2.10. legal proceedings; and /or
4.2.11. compliance with legal and regulatory requirements or when it is otherwise allowed by law (for example, to protect Silicon Sky’s interests).
5. HOW WE COLLECT YOUR INFORMATION
5.1. Information you provide
5.1.1. Silicon Sky may collect information from you directly when you:
220.127.116.11. open an account;
18.104.22.168. send Silicon Sky any documents, correspondence or communication; and
22.214.171.124. enter into a transaction or contract with Silicon Sky.
5.2. Information from third parties
In the provision of the Services, Silicon Sky may also collect information from third parties.
5.3. Geo-Location Information
5.3.1. Some electronic devices, such as a desktop computer, laptop, cell phone and/or tablet (“Device”) allow applications to access real-time location based information, such as GPS. Currently, Silicon Sky’s mobile apps do not collect such information but may do so in the future. By using the Services and/or Silicon Sky’s website, you consent to this.
5.3.2. Some of the information Silicon Sky may collect from a Device, for example IP address, can sometimes be used to approximate a Device’s location.
126.96.36.199. Silicon Sky may collect and use information using logging and cookies.
188.8.131.52. Silicon Sky uses this information to monitor and analyse use of the Services, for the Service’s technical administration, to increase the Service’s functionality and user-friendliness, and to verify that you have the authorisation needed for the Services to process your requests.
When you use the Services, Silicon Sky automatically records information from your Device, its software, and your activity while you use the Services. This may include the Device’s IP address, browser type, the web page visited before you came to Silicon Sky’s website, information you searched for on Silicon Sky’s website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, physical system information, metadata concerning your Material, and other interactions with the Services.
Silicon Sky uses “cookies” to collect information. A cookie is a small data file that Silicon Sky transfers to your Device. Silicon Sky may use “persistent cookies” to save your registration ID and login password for future logins to the Services. Silicon Sky may use “session ID cookies” to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage and web traffic routing on the Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Services and/or use all the interactive features of Silicon Sky’s website.
6. INFORMATION USE, SHARING AND DISCLOSURE
6.1. Third Party Service Providers
6.1.1. Silicon Sky may use third party service providers to provide, analyse and/or improve the Services and/or its website (including, without limitation, to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service’s features).
6.1.3. Silicon Sky shall not sell your Personal Information to any marketing agency or such other agencies without your written consent.
6.2. Third-Party Applications
6.3. Compliance with Laws and Law Enforcement Requests
6.3.1. Silicon Sky shall be entitled to disclose and share your Personal Information if required by law, regulation or a court order to do so or in the case of a court action or application brought by you against Silicon Sky or its agents, employees or third party service providers.
6.3.2. If Silicon Sky, acting in good faith, is of the view that the disclosure of your information is necessary to protect and/or defend the rights and/or property of Silicon Sky (or its clients, agents, employees or third party service providers) Silicon Sky shall be entitled to disclose such information.
6.4. Other website links
If the ownership of Silicon Sky’s business or company changes, Silicon Sky may transfer your information to the new owner in order for the new owner to continue to operate the business or company and provide the Services.
6.6. Non-private or Non-Personal Information
Silicon Sky may disclose your non-private, aggregated, or otherwise non personal information, such as usage statistics of the Services.
7. TRANS BORDER TRANSFER
7.1. Silicon Sky’s data centers reside on servers in South Africa, United Kingdom and Unites States of America.
7.2. Different countries have different laws and rules regarding personally information, some of which provide more protection than others.
7.3. Should Silicon Sky transfer your Personal Information from one country to another country, it shall take reasonable and appropriate measures to protect such Personal Information.
7.4. By using the Services and/or Silicon Sky’s website, you are consenting to Silicon Sky transferring your Personal Information outside of your country of residence to foreign jurisdictions.
8.1. Silicon Sky may wish to contact you about other Silicon Sky products and services that may be of interest to you.
8.2. If you are not a customer of Silicon Sky:
8.2.1. you shall be given an opportunity to “opt in” if you wish to receive such marketing material in the future; and
8.2.2. if you choose not to do so (i.e. you do not “opt in”), it shall imply that you no longer wish to receive such marketing material.
8.3. If you choose to “opt in”, Silicon Sky may use your Personal Information to send you information about its other products and services.
8.4. If you are a customer of Silicon Sky:
8.4.1. you shall be given an opportunity to “opt out” if you no longer wish to receive such marketing material in the future; and
8.4.2. if you choose not to do so (i.e. you do not “opt out”), it shall imply that you wish to receive such marketing material. If you choose not to “opt out”, Silicon Sky may use your Personal Information to send you information about its other products and services.
9. ACCESSING, CHANGING OR DELETING YOUR INFORMATION
9.1. Silicon Sky shall try to keep your Personal Information accurate, complete and up to date. Please inform Silicon Sky if your information changes in order for it to correct and update its records.
9.2. You may ask Silicon Sky to:
9.2.1. confirm whether or not it holds your Personal Information, at no charge; and
9.2.2. give you a description of your Personal Information being held including, details of the parties who have or have had access to such information, at the prescribed fee.
9.3. You may also ask Silicon Sky to:
9.3.1. correct or delete your Personal Information that is inaccurate, irrelevant, excessive, incomplete, misleading or outdated; and
9.4. Silicon Sky will try to delete your information quickly upon request. However, there may be a delay or latency in deleting information from the servers, and backed-up versions might exist after deletion. In addition, Silicon Sky will not delete from the servers any Material that you have in common with other users.
10. RETENTION OF INFORMATION
11.1. Silicon Sky shall take appropriate, reasonable, technical and organisational measures to prevent:
11.1.1. loss of, damage to or unauthorised destruction of Personal Information; and
11.1.2. unlawful access to or processing of Personal Information.
11.2. In order to give effect to the above, Silicon Sky shall take reasonable measures to:
11.2.1. identify reasonable foreseeable internal and external risks to Personal Information;
11.2.2. establish and maintain appropriate safeguards against the risk identified;
11.2.3. regularly verify that the safeguards are effectively implemented; and
11.2.4. ensure that the safeguards are continually updated in response to new risks or deficiencies in previously implemented safeguards.
Should you wish to lodge a complaint, please send the complaint to Silicon Sky, for the attention of the Information Regulator at Silver Stream Business Park, 10 Muswell Road, Bryanston, South Africa or by email to firstname.lastname@example.org.
14. CONTACT DETAILS